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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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Michael Oliver

February 16, 2026

5  out of  5
rating by Michael Oliver
"Monica Godley was & is very efficient, very professional and easy to work with. She was able to answer all of my recent questions quickly, secure a quote, make appropriate suggestions and get my policy quickly - Thank You Monica and State Farm!"
We responded:
"I'm happy to hear about your experience with Monica. Your feedback about her efficiency, professionalism and quick response highlights our commitment to exceptional service. John"
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Bruce Rosa

January 13, 2026

5  out of  5
rating by Bruce Rosa
"I was very impressed with the pleasant service and assistance on a Friday late afternoon request to insure a newly purchased car. The Mallet team did an outstanding job!"
We responded:
"Thank you for your wonderful feedback! We're grateful for your business - enjoy the new car! John"
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Cathy Ulmer

December 8, 2025

5  out of  5
rating by Cathy Ulmer
"Great service. Every time we need our insurance updated or we have any questions, Tina is easy to get ahold of and takes care of us in a timely manner. I appreciate her kindness and patience to answer all my questions. Thank you Tina for all you do for us!"
We responded:
"We are grateful for your kind words about Tina's service and timely support with your insurance needs. John"
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Kacie Bowers

November 25, 2025

5  out of  5
rating by Kacie Bowers
"Monica helped us switch over to State Farm, saving us over $1000! She was very friendly and easy to communicate with! She made the process quick and easy!"
We responded:
"Thank you for your review, Kacie! We're thrilled Monica helped you save over $1000 and made switching quick and easy! John"
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Kylie Godley

November 20, 2025

5  out of  5
rating by Kylie Godley
"Monica Godley helped me, it was quick and easy process. And now I’m able to get more coverage at a better rate!"
We responded:
"We are thrilled to hear Monica made getting better coverage quick and easy for you! John"
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Dr David Petrick

November 17, 2025

5  out of  5
rating by Dr David Petrick
"True professionals! Pleasure to work with in every aspect"
We responded:
"Thank you for your wonderful feedback! We appreciate you! John"
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Sharon Knight

October 7, 2025

5  out of  5
rating by Sharon Knight
"I am very happy with State Farm and the assistance and help I received Teresa. She is definitely my go to person. She goes over and beyond to help anyone with what they need. Thanks again Teresa for all your help with my situation."
We responded:
"Thanks so much for your review! We are very happy to hear Teresa provided exceptional assistance. John"
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HIlke Puzo

September 22, 2025

5  out of  5
rating by HIlke Puzo
"Ishisha Reed is a very professional and helpful agent—I couldn’t be more pleased with her friendly, skilled and quick service!!"
We responded:
"Teresa was happy she could help you and we're both glad you didn't have to worry about your insurance payment while on your trip! John"
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Karen S

August 30, 2025

5  out of  5
rating by Karen S
"If you ever need any help with insurance please go and see Tina M. She is so knowledgeable and really treats you like family. I have been with state farm for years and will never switch. Tina is always looking out for her clients, she is honest and true to her word! Tina is the best!"
We responded:
"Thank you for sharing your wonderful experience with Tina! We're so glad we can help you with your insurance needs. John"
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Amber White

August 26, 2025

5  out of  5
rating by Amber White
"Staff is very friendly and helpful. Keeping me up to date on everything. Thank you!"
We responded:
"Amber, thank you so much for taking the time to leave us a review. We're thrilled to hear that our staff has been friendly and helpful, and that they're keeping you well-informed. Teresa, in particular, is indeed excellent at taking care of our clients. Thank you again for choosing us! - John"
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Debbie Price

August 13, 2025

5  out of  5
rating by Debbie Price
"I would like to thank Amy Graven for giving me the best customer service. Me and my children all have home and auto and it's amazing to get the discounts and also to have someone who responds immediately to our needs and questions. I have been a customer for many years and have never been disappointed. Thank you to the John Mallett group."
We responded:
"Thank you! Amy never disappoints in providing amazing customer service. We sincerely appreciate your loyalty over the years. John"
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Patricia A. Liotta (Patty)

July 22, 2025

5  out of  5
rating by Patricia A. Liotta (Patty)
"A couple of weeks ago I decided to bite the bullet and search for a new insurance company for my house and car insurance. As I checked my emails, I received a follow-up from Monica Godley, an Agent from State Farm concerning a conversation we had last year. I contacted her by phone and she set up an appointment quickly as my policies were due for renewal. With a hand shake Monica greeting me with a warm and friendly smile, went over my existing policies, recommended some changes, then gave me a quote. To my pleasant surprise, it was lower than my existing policies. I decided on the spot to change to State Farm. Monica proceeded to quickly process the paperwork for me in an efficient manner and answered all my questions in a professional manner. I’m a firm believer in supporting local businesses, personal contact vs contact by phone or on computer. My experience with State Farm and Monica left me feeling very good and happy to be back to local a business."
We responded:
"Thanks for your review! Meeting your agent face to face and having in person discussions can never be replaced by online transactions. We are very lucky to have Monica here assisting our clients every step of the way. John"
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Allan T

July 17, 2025

5  out of  5
rating by Allan T
"Monica did a great job answering all my questions and getting the additional insurance I wanted. I have been a client there for years."
We responded:
"Thanks so much for your review! Adding a youthful driver can definitely result in changes to your policies. We are here to answer all your insurance related questions and explain coverages thoroughly throughout all life's changes. John"
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Lisa Ochmanowicz

June 4, 2025

5  out of  5
rating by Lisa Ochmanowicz
"I would like to highly commend Amy Graven, Account Representative at John C. Mallett's agency, for her exceptional customer service. Amy consistently demonstrates remarkable professionalism, warmth, and patience in all client interactions. Her ability to explain complex insurance matters in clear, understandable terms is truly impressive. What sets Amy apart is her genuine dedication to ensuring complete client satisfaction. She takes the time to listen carefully, addresses every concern thoroughly, and follows up diligently. Her cheerful demeanor and willingness to go above and beyond make her a favorite among policyholders. Many clients specifically request her assistance because they trust her expertise and appreciate her outstanding service. State Farm is fortunate to have such a knowledgeable and client-focused representative. Amy's commitment to excellence reflects positively on your company, and she deserves recognition for her hard work and exceptional service."
We responded:
"Thanks so much for taking the time to leave a review. I'm very happy to hear your praise for Amy Graven's professionalism, warmth, and dedication to client satisfaction - she is truly an asset and we're very lucky to be able to work with her every single day! John"
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Florencia Rojas

April 16, 2025

5  out of  5
rating by Florencia Rojas
"Have been using State Farm for years and any time I’ve had to contact them Amy gets me everything I need! Always very responsive and very helpful! Thank you so much Amy!"
We responded:
"So happy to hear about Amy's exceptional service! Your long-standing trust means everything to us, and we're committed to maintaining responsive, helpful support. John"
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cat o

March 28, 2025

5  out of  5
rating by cat o
"Janice from John Mallett- State Farm insurance was very helpful in getting me my car insurance policy. The office is very professional and courteous. I highly recommend them."
We responded:
"Thanks so much for your kind words and for and recommending our office. Janice has been with me for more than 20 years and that kind of experience definitely makes a difference! John"
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Tanner Bush

March 21, 2025

5  out of  5
rating by Tanner Bush
"I had the please of working with Teresa at John's office when she was nice enough to assist one of our customers. She went out of her way to provide great customer service and make things as easy as possible for the customer."
We responded:
"Thank you for your review! Our staff member Teresa has exceptional customer service skills. Her dedication to making things easy and going above and beyond for customers truly reflects our values. John"
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Peter Bartos

March 20, 2025

5  out of  5
rating by Peter Bartos
"I have been with them for almost 20 years now. They have been nothing but great the entire time, through every situation. Recently worked with Monica and she has been fantastic. In todays world it's hard to find companies worthy of ones loyalty, they are definitely one of the few exceptions. Highly recommended!"
We responded:
"I'm so happy that my office has earned your loyalty for 20 years. And thank you for recognizing Monica's fantastic service. Your recommendation truly means everything to my team. John"
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Becky Yuska

February 24, 2025

5  out of  5
rating by Becky Yuska
"I called to get a quote for an apartment and they called back the same day and emailed the quote. Very friendly, helpful, and efficient!!"
We responded:
"Thanks for your review and for highlighting my office's friendly service and efficient response with your quote request. It means a lot to us! John"
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Jennifer Pirtle

February 13, 2025

5  out of  5
rating by Jennifer Pirtle
"We have been with John Mallet's office for over 20 years. Nancy O'Mara, the office manager is the star of the show with Janice Schmid in close second. These ladies are organized, communicative and KIND. What an awesome office to work with. So responsive and cares about developing relationships."
We responded:
"We are delighted to have served you for over 20 years. Nancy and Janice have both been with me for more than 20 years and they truly exemplify our commitment to building lasting relationships. John"
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K B

February 3, 2025

5  out of  5
rating by K B
"Monica is AWESOME! She is very efficient and knowledgeable as well as pleasant and polite. She is wonderful to work with and an asset for this agency."
We responded:
"I'm so happy to hear about your positive experience with Monica. Her knowledge, combined with her pleasant and polite demeanor, truly makes her an asset to our agency. We appreciate your feedback and are proud to have team members like Monica who consistently deliver excellent customer service. John"
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Renee White

December 12, 2024

5  out of  5
rating by Renee White
"I recently switched over the State Farm and I have to say Monica G made it super easy. She has such a positive and helpful tone."
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Joni Fox

November 19, 2024

5  out of  5
rating by Joni Fox
"I recently moved to South Carolina and was over-whelmed. Monica was so friendly and helpful and made the process seamless!"
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Shelyn Smith

November 14, 2024

5  out of  5
rating by Shelyn Smith
"I have been a faithful client for more than 5 years. They are always fast with responses and canceling and adding what I need and giving discounts. They are the best around Bluffton. I highly recommend them for all your insurance needs. Thank you John Mallett and team! They also send birthday cards and holiday cards which is so sweet."
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Karen Denham

October 15, 2024

5  out of  5
rating by Karen Denham
"Amy is always a pleasure to speak too and she’s more than helpful when it comes to answering my questions."